Case studies: Hospitals
Specialist Hospital
The aim
Patients wait in a comfortable designed waiting area for their surgery. Medical-staff or doctors save time for treatment of patients, because they do not have to walk across corridors. They can call the next patient from their desk or their surgery-room.
The patient needs only one single ticket, even for different doctors and different surgeries during one day at the same hospital. Whilst waiting, MOM-systems guarantee a controlled sequence. Surgeries take place according to different symptoms. Every department, surgery-room and doctor has to keep the sequence.
The hospital staff passes on the ticket to the next reponsible department or doctor:
The MEM-O-MATIC solution:
MEM-O-MATIC has designed a Queue Management System that allows a patient to use only one ticket for all contact points.
MEM-O-MATIC 3800 F-99/tabletop unit
Benefit
- Treatments will take place in correct order.
- The patient needs only one ticket for all contact points.
- Satisfied staff: No extra ways to walk, focussing on core competences
- Statistical evaluation of treatments per doctor/room/department.
Fields of application in hospitals
Hospitals in which Ticket Systems are most commonly used are:
- Medical centers
- Chemists
- Specialist hospitals
- Doctor's offices
- Hospitals