Case study: Authorities
Registration office
The aim
Citizens wait in a comfortable designed waiting area. Officers do not have to leave their office to call up the next client, they can simply push a button and the next client may enter.
Only one ticket is needed for all different services.
Clients enjoy first come - first serve principle. They do no longer have to worry about their place in the queue.
The officials pass on the ticket to the next department.
The MEM-O-MATIC solution:
MEM-O-MATIC designed a Queuing-Management-System which enables clients and officers to use only one ticket for more than one service.
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Benefit
- Consultations in a correct and fair order
- Citizens need only one ticket a day for all contact points
- Satisfied staff: No unneeded ways to walk and focusing on center tasks
- Statistical evaluation: e. g. number of consultations per day and department
Fields of application in public facilities
Public facilities in which Ticket Systems are most commonly used are:
- Railway stations
- Banks
- Embassies
- Registration offices
- Finance offices
- Driving licence departments
- Local authorities
- Courts
- Job centers
- Car registration offices
- Consulates
- Passport offices
- Social assistance offices
- Road traffic licensing deporments
- Universities
- Administration offices